Transaction Support

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概述

• 本指南说明了如何排查并升级处理与 Skip Go 交易相关的问题。
• 排查问题时应使用 Skip Go Explorer。
• 支持的交易类型包括：CCTP、Eureka、Layerzero、Stargate、Opinit、Axelar、IBC、Go Fast。
• 工具：Explorer、Skip API

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第 1 步：在我们的 Explorer 中检查状态

• 使用我们的 Explorer。
• 如果你在 go.skip.build 的历史记录中点击交易链接，将会打开已预加载该交易详情的页面。

• 如果你的历史记录中没有这笔交易，请找到源交易哈希并将其输入我们的 Explorer。
• 必填信息：
  • 初始交易哈希
  • 链名称

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第 2 步：交易状态

state_completed_success、state_pending、state_abandoned 等。若交易失败，Explorer 会告诉你资金被释放到了哪里、交换在哪一步失败，以及释放的是什么资产。

• 如果没有显示状态，Explorer 会提示你重新索引/追踪该交易：

• 索引完成后，交易状态会更新。以下是成功、失败和待处理状态的示例：

• Explorer 会显示你的资金在链上被释放的位置：

• 如果你的 IBC 交易处于待处理状态，最多可能需要 24 小时才能完成。

• 如果你仍然找不到资金的释放、退款或到账位置，请前往第 3 步。

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扩展传输数据与状态

Skip Go 支持多种传输机制。请参考以下内容以了解并排查每种交易类型。

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IBC Transfers

了解更多：IBC Transfer Details

• 状态：
  • TRANSFER_PENDING：已发送，等待接收。最多可能需要 24 小时才能在链上收到。
  • TRANSFER_RECEIVED：已接收，但如果是多跳传输，仍可能回滚。
  • TRANSFER_SUCCESS：已成功完成。
  • TRANSFER_FAILURE：传输失败。
  • TRANSFER_PENDING_ERROR：发生错误，退款处理中。
• 交易：
  • send_tx、receive_tx、timeout_tx、acknowledge_tx

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Axelar Transfers

了解更多：Axelar Transfer Details

• 状态：
  • AXELAR_TRANSFER_PENDING_CONFIRMATION：等待 Axelar 确认。
  • AXELAR_TRANSFER_PENDING_RECEIPT：已确认，等待接收。
  • AXELAR_TRANSFER_SUCCESS：资产已到账。
  • AXELAR_TRANSFER_FAILURE：传输失败。
• 交易：
  • send_tx、confirm_tx、execute_tx
  • 也可能包括：gas_paid_tx、approve_tx

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CCTP Transfers

了解更多：CCTP Transfer Details

• 状态：
  • CCTP_TRANSFER_SENT：销毁交易已提交。
  • ‘CCTP_TRANSFER_PENDING_CONFIRMATION’ - CCTP 转账正在等待 cctp attestation api 确认
  • CCTP_TRANSFER_CONFIRMED：已由 Circle 确认。
  • CCTP_TRANSFER_RECEIVED：已在目标链收到。
• 交易：
  • send_tx、receive_tx

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Hyperlane Transfers

了解更多：Hyperlane Transfer Details

• 状态：
  • HYPERLANE_TRANSFER_SENT：源链上的传输交易已执行。
  • HYPERLANE_TRANSFER_RECEIVED：目标链已收到该传输。
  • HYPERLANE_TRANSFER_FAILED：传输未能完成。
  • PACKET_ERROR_TIMEOUT：数据包已超时。
  • PACKET_ERROR_ACKNOWLEDGEMENT：数据包确认阶段发生错误。
• 交易：
  • send_tx、receive_tx

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OPInit Transfers

了解更多：OPInit Transfer Details

• 状态：
  • OPINIT_TRANSFER_SENT：源链上的存款交易已执行。
  • OPINIT_TRANSFER_RECEIVED：已在目标链收到。
  • OPINIT_TRANSFER_FAILURE：传输失败。
  • PACKET_ERROR_TIMEOUT：数据包已超时。
  • PACKET_ERROR_ACKNOWLEDGEMENT：数据包确认阶段发生错误。
• 交易：
  • send_tx、receive_tx

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Go Fast Transfers

了解更多：Go Fast Transfer Details

• 状态：
  • GO_FAST_TRANSFER_SENT：意图已提交。
  • GO_FAST_TRANSFER_FILLED：成功。
  • GO_FAST_TRANSFER_TIMEOUT、REFUNDED、POST_ACTION_FAILED
• 交易：
  • order_submitted_tx、order_filled_tx、order_timeout_tx、order_refunded_tx

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Stargate Transfers

了解更多：Stargate Transfer Details

• 状态：
  • STARGATE_TRANSFER_SENT、RECEIVED、FAILED、UNKNOWN
• 交易：
  • send_tx、receive_tx、error_tx

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Eureka Transfers

了解更多：Eureka Transfer Details

• 状态：
  • TRANSFER_SUCCESS：Eureka 传输已成功完成。
  • TRANSFER_RECEIVED：Eureka 传输已被目标链接收。
  • TRANSFER_PENDING：Eureka 传输进行中。
  • TRANSFER_FAILURE：Eureka 传输失败。
  • PACKET_ERROR_ACKNOWLEDGEMENT：数据包确认阶段发生错误
  • PACKET_ERROR_TIMEOUT：数据包在到达目标前已超时
• **交易：**通常包括 send_tx、receive_tx

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LayerZero Transfers

• 状态：
  • LAYER_ZERO_TRANSFER_SENT：已在源链发起传输
  • LAYER_ZERO_TRANSFER_RECEIVED：资产已在目标链到账
  • LAYER_ZERO_TRANSFER_FAILED：传输失败
  • LAYER_ZERO_TRANSFER_UNKNOWN：无法确定传输状态
• **交易：**通常包括 send_tx、receive_tx 和 ack_tx

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第 3 步：如有需要，进行升级处理

• 如果你无法定位资金，请在 Interchain Discord 中提交工单。

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Overview

• This guide outlines how to troubleshoot and escalate issues related to Skip Go transactions.
• The Skip Go Explorer should be used when troubleshooting
• Types of transactions supported (CCTP, Eureka, Layerzero, Stargate, Opinit, Axelar, IBC, Go Fast)
• Tools: Explorer, Skip API

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Step 1: Check Status in our Explorer

• Use our Explorer
• If you click on your link transaction in your history on go.skip.build it will open with the transaction details preloaded.

• If you do not have the transaction in your history, please locate the source transaction hash and enter it into our Explorer
• Required inputs:
  • Initial Transaction hash
  • Chain Name

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Step 2: Transaction status

state_completed_success, state_pending, state_abandoned, etc. The explorer will tell you where your funds have been released if the transaction has failed, the swap failed and what asset has been released.

• If there is no state given, the explorer will ask to reindex/track your transaction:

• After indexing, the status of your transaction will be updated. Example of successful, failed and pending states:

• The explorer will show where your funds have been released on chain:

• If your IBC transaction is pending, it may take upto 24 hours to clear.

• If you cannot find where your funds are released, refunded, received, please go to step 3.

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Expanded Transfer Data & Statuses

Skip Go supports multiple transfer mechanisms. Use the following references to understand and debug each type of transaction.

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IBC Transfers

Learn more: IBC Transfer Details

• States:
  • TRANSFER_PENDING: Sent, waiting to be received. May take upto 24 hours to be received on chain.
  • TRANSFER_RECEIVED: Received, may still revert if multi-hop.
  • TRANSFER_SUCCESS: Completed successfully.
  • TRANSFER_FAILURE: Transfer failed.
  • TRANSFER_PENDING_ERROR: Error occurred, refund pending.
• Transactions:
  • send_tx, receive_tx, timeout_tx, acknowledge_tx

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Axelar Transfers

Learn more: Axelar Transfer Details

• States:
  • AXELAR_TRANSFER_PENDING_CONFIRMATION: Waiting for Axelar confirmation.
  • AXELAR_TRANSFER_PENDING_RECEIPT: Confirmed, awaiting receipt.
  • AXELAR_TRANSFER_SUCCESS: Assets received.
  • AXELAR_TRANSFER_FAILURE: Transfer failed.
• Transactions:
  • send_tx, confirm_tx, execute_tx
  • May also include: gas_paid_tx, approve_tx

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CCTP Transfers

Learn more: CCTP Transfer Details

• States:
  • CCTP_TRANSFER_SENT: Burn submitted.
  • ‘CCTP_TRANSFER_PENDING_CONFIRMATION’ - CCTP transfer is pending confirmation by the cctp attestation api
  • CCTP_TRANSFER_CONFIRMED: Confirmed by Circle.
  • CCTP_TRANSFER_RECEIVED: Received on destination chain.
• Transactions:
  • send_tx, receive_tx

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Hyperlane Transfers

Learn more: Hyperlane Transfer Details

• States:
  • HYPERLANE_TRANSFER_SENT: The transfer transaction on the source chain has executed.
  • HYPERLANE_TRANSFER_RECEIVED: The transfer has been received on the destination chain.
  • HYPERLANE_TRANSFER_FAILED: The transfer failed to complete.
  • PACKET_ERROR_TIMEOUT: The packet timed out.
  • PACKET_ERROR_ACKNOWLEDGEMENT: Error in packet acknowledgement.
• Transactions:
  • send_tx, receive_tx

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OPInit Transfers

Learn more: OPInit Transfer Details

• States:
  • OPINIT_TRANSFER_SENT: The deposit transaction on the source chain has executed.
  • OPINIT_TRANSFER_RECEIVED: Received at the destination chain.
  • OPINIT_TRANSFER_FAILURE: The transfer has failed.
  • PACKET_ERROR_TIMEOUT: The packet timed out.
  • PACKET_ERROR_ACKNOWLEDGEMENT: Error in packet acknowledgement.
• Transactions:
  • send_tx, receive_tx

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Go Fast Transfers

Learn more: Go Fast Transfer Details

• States:
  • GO_FAST_TRANSFER_SENT: Intent submitted.
  • GO_FAST_TRANSFER_FILLED: Success.
  • GO_FAST_TRANSFER_TIMEOUT, REFUNDED, POST_ACTION_FAILED
• Transactions:
  • order_submitted_tx, order_filled_tx, order_timeout_tx, order_refunded_tx

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Stargate Transfers

Learn more: Stargate Transfer Details

• States:
  • STARGATE_TRANSFER_SENT, RECEIVED, FAILED, UNKNOWN
• Transactions:
  • send_tx, receive_tx, error_tx

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Eureka Transfers

Learn more: Eureka Transfer Details

• States:
  • TRANSFER_SUCCESS: The Eureka transfer has completed successfully.
  • TRANSFER_RECEIVED: The Eureka transfer has been received by the destination chain.
  • TRANSFER_PENDING: The Eureka transfer is in progress.
  • TRANSFER_FAILURE: The Eureka transfer has failed.
  • PACKET_ERROR_ACKNOWLEDGEMENT: Error in packet acknowledgement
  • PACKET_ERROR_TIMEOUT: The packet timed out before reaching the destination
• Transactions: Typically includes send_tx, receive_tx

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LayerZero Transfers

• States:
  • LAYER_ZERO_TRANSFER_SENT: Transfer initiated on the source chain
  • LAYER_ZERO_TRANSFER_RECEIVED: Assets received on the destination chain
  • LAYER_ZERO_TRANSFER_FAILED: Transfer failed
  • LAYER_ZERO_TRANSFER_UNKNOWN: Transfer state could not be determined
• Transactions: Usually send_tx, receive_tx, and ack_tx

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Step 3: Escalate if needed

• If you are unable to locate your funds please open a ticket in the Interchain Discord

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