Cosmos Enterprise 专业服务包含的内容
专属支持与沟通
- 专属 Slack 频道，配备指定的主要联系人
- 面向高级支持工程师和核心协议工程师的升级支持路径
- 面向异步支持的响应时间 SLA 保证
- 用于实时问题解决的定期在线支持会议
架构与设计咨询
- 架构评审会议，覆盖链设计、验证者拓扑、治理配置和跨链互操作性
- 面向升级、参数调优和生产环境加固的最佳实践指导
- 在主网上线前识别运营或安全风险的上线前就绪性评审
工程支持
- 具备明确完成 SLA 的 Pull Request 和升级评审
- 关于协议升级、依赖变更和版本兼容性的指导
- 针对关键事故、迁移或紧急修复的实操支持
卓越运营
- 面向验证者、Relayer 和关键基础设施的运维 Runbook 指导
- 在服务中断、链停摆或安全事件期间的事件响应协调
- 包含修复建议的事后复盘评审
服务参与模式
Cosmos Enterprise 专业服务可通过以下方式提供：- 持续性的驻场/顾问支持
- 有明确周期的咨询服务
- 面向上线或升级的服务包
讨论专业服务方案
Cosmos Enterprise 专业服务方案将根据您网络的架构、运营要求和风险特征进行范围界定。 请联系 [email protected]，讨论您的目标并确定合适的支持级别。Operating a production-grade blockchain network involves far more than deploying software. It requires deep protocol expertise, operational rigor, proactive monitoring, and close collaboration between engineering, infrastructure, and governance stakeholders. Cosmos Enterprise Professional Services is a core part of the Cosmos Enterprise subscription, providing enterprise-grade support, advisory, and delivery services designed to help teams launch, operate, and evolve secure, reliable Cosmos-based networks with confidence.
What Cosmos Enterprise Professional Services Includes
Dedicated Support & Communication
- Dedicated Slack channel with a named primary point of contact
- Escalation paths to senior support engineers and core protocol engineers
- Guaranteed response-time SLAs for asynchronous support
- Scheduled live support calls for real-time issue resolution
Architecture & Design Advisory
- Architecture review sessions covering chain design, validator topology, governance configuration, and interchain interoperability
- Best-practice guidance for upgrades, parameter tuning, and production hardening
- Pre-launch readiness reviews to identify operational or security risks before mainnet deployment
Engineering Support
- Pull request and upgrade reviews with defined completion SLAs
- Guidance on protocol upgrades, dependency changes, and version compatibility
- Hands-on support for critical incidents, migrations, or emergency fixes
Operational Excellence
- Operational runbook guidance for validators, relayers, and critical infrastructure
- Incident response coordination during outages, chain halts, or security events
- Post-incident reviews with remediation recommendations
Engagement Models
Cosmos Enterprise Professional Services can be delivered through:- Ongoing retainer-based support
- Time-bound advisory engagements
- Launch-focused or upgrade-focused service packages